Leadership Training Packages

Today, it is more important then ever to develop your people. They are your greatest competitive advantage.

We offer several targeted training programs to meet your specific needs. These include:

Leadership Essentials – Geared toward emerging and frontline leaders. This series can also be adapted to middle and upper level management.

Leadership Essentials for Call Centers

Collaborative Leadership Programs – Leadership for the 21st Century

In addition to broadly customized services, Continuum Consulting over the years has honed a number of highly successful training events. These can be provided for your organization with slight adaptation for targeted training needs, and are easily customized for leaders at varying levels within your team. Many are built on modules which can be selected from a menu of effective programs based on the approach you think best suits your audience.

The Leadership Essentials Series

One of Continuum’s most widely used and highly proven programs, The Leadership Essentials Series is designed for emerging leaders – supervisors and managers – who seek higher-level skills and better tools to deal with their teams, colleagues and clients. A modular series that can be mixed-and-matched and also individualized, each topic module is designed to be one half to one full day. Modules in this series include:

• Effective Communication
• The Leader's Guide to Performance Coaching
• Managing Change & Ambiguity
• Smooth Conflict Management
• Appreciating Diversity
• Team Development & Motivation
• Stress Management
• Organizing Your Work and Time
• Unleash Your Creativity!
• Advanced Relationship Enhancement: Influence, Authority, Synergy, Trust
• Delegating for Results
• Myers-Briggs – The Human Connection and “In The Grip” Dealing with Stress
• Designing and Facilitating Effective Meetings
• Individual Coaching for participants of the program

The Leadership Essentials Series for Call Centers & Customer Operations

This program was born when several client organizations asked Continuum to re-create The Leadership Essentials Series geared toward toolsets and skill building for specialists who supervise or manage call centers, or who otherwise deal heavily with consumer/customer operations. Also a modular series, this program includes the elements outlined in the original Leadership Essential Series, plus the following:

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• Making the Right Impression: Unparalleled Customer Service
• Specialized Training Groups
• Conflict Resolution: Maintaining Professional Conduct in High Stress Scenarios
• Legalities of Call Center Operations (customized in conjunction with your organization
        in order to identify and impart industry-specific regulations)
• Ethics / Core Values for Client-Facing Groups
• Building Trust in High Stress Environments

Collaborative Leadership Programs

Preparing Today to Better Lead Tomorrow

What do Daniel Pink, Meg Wheatley, Peter Block, Otto Scharmer and Peter Senge have in common? They all help us stretch our idea of leadership, and what is needed to succeed in the 21st Century.

Let’s face it: We need a new way of doing things if we are going to thrive in today’s changing world!

We know you face rapid change, complex issues, generational diversity, new technologies and crumbling structures. Traditional leadership skills and competencies serve as a great foundation, yet the issues and opportunities popping up today represent new territory for all of us. Meeting these challenges head on is critical to the success of your organization.

We offer three ways you can explore this topic:

1. Collaborative Leadership Retreat – Includes all three components
2. Authentic Leadership Program
3. Leadership For The 21st Century – What is the world calling for today? FutureWave PossibilityNOW! event.

Get ready for the future! This retreat focuses on building leaders today so they are prepared to lead their people and organizations through these uncharted waters we now face.

1. Understand the new leadership territory - What Is The World Calling For Today?

• Create a learning community where people can be honest with each other and with themselves about their dreams and challenges and the support they need.
• Explore cutting-edge thought around leadership today. What are the new ideas, behaviors and skills that will be needed to lead our people and organizations forward in the future?
• Talk about how these new ideas inform the way we work together, problem solve and get work done.

2. It always starts with you – Authentic Leadership – Get yourself ready to meet the new leadership challenges!

• Understand the principles of authentic leadership and leading with integrity. A lot is asked of leaders today. As a leader, you must be able to have the inner strength to hold true to your convictions, adapt as needs change and navigate through ambiguity. To do this effectively requires that a person lead from their core.
• Explore what is important to you. What do you value most? What do you want your legacy to be? Are you in alignment with yourself; meaning, would people know what is most important to you by observing the way you spend your time, your talent and your money?
• Develop and articulate your personal leadership vision – Every organization needs a strong, compelling vision that acts like a north star, providing the purpose and direction for an organization to aspire to. Leaders need to discover, articulate and have the courage to step into their own vision.
• Recognize indicators of being in or out of leadership flow - the faster you can adjust, the more successful you will be.
• Overcome challenges and leverage personal support systems for leadership success.
• Design an action plan to help you step into this leadership vision. You leave the Collaborative Leadership event with your next best steps to activate your vision.

3. Bring It Home – Now What? – Stepping Up To The Challenge

• How do these discussions inform what you do when you leave here?
• What new themes and trends do you see emerging?
• How do you incorporate this new knowledge into your life and organization?
• How do you apply these new concepts back at the workplace?
• How can we lead more collaboratively?
• What does it mean to tap into our intuitive intelligence?

We will close the retreat with discussion and action planning for how to bring this new knowledge back to your organization and your own continued leadership development.

So, how can you bring a Collaborative Leadership Program to your organization?

Option One: Collaborative Leadership Retreat

This option includes all three phases of the Collaborative Leadership Program including:

1. Leadership for the 21st Century - What is the world calling for today?
2. Authentic Leadership
3. Stepping Up To The Challenge

This highly experiential program is facilitated in a 2½-day off-site retreat format

Option Two – Authentic Leadership Program

This option includes the second phase of the Collaborative Leadership Program and will focus on self-discovery, developing individual vision, mission, values and leading from the core.

This class is offered as a 1- to 1½-day class and can be held onsite or in a retreat format.

Option Three – Leadership For The 21st Century – What is the world calling for today?

This option includes phase one of the Collaborative Leadership program and can be offered as a one-day class or as a FutureWave Leadership-PossibilityNOW! program.